Payment Terms
Last updated: November 25 2024
These Payment Terms govern all transactions made through Cassinix and its associated services at cassinix.online. By completing a purchase or engaging any paid service, you confirm that you have read, understood, and agreed to these terms in full.
1. Accepted Payment Methods
Cassinix accepts payment via major credit and debit cards, bank transfers, and other electronic payment methods as presented at the time of checkout. Available methods may vary depending on your location and the nature of the service requested. All payment options displayed during the ordering process are considered valid and supported.
2. Pricing and Currency
All prices are listed in Australian Dollars (AUD) unless otherwise stated at the point of purchase. For clients located outside Australia, your payment provider or card issuer may apply currency conversion rates and associated fees. Cassinix is not responsible for any exchange rate differences or foreign transaction charges applied by third parties.
Prices displayed are inclusive of applicable taxes where required by law. Any additional taxes or levies imposed by your local jurisdiction remain your sole responsibility.
3. Payment Timing
3.1 Immediate Payment
For one-time services, full payment is required at the time of booking or order confirmation. Access to the service or delivery of agreed deliverables will not commence until payment has been successfully processed and confirmed.
3.2 Instalment Arrangements
Where an instalment plan has been explicitly agreed upon in writing prior to service commencement, each instalment is due on the date specified in the agreement. Failure to meet an instalment deadline may result in suspension of service delivery until the outstanding amount is settled.
4. Invoicing
A payment receipt or invoice will be issued electronically to the email address provided at the time of purchase. It is your responsibility to ensure that the email address on file is accurate and accessible. Requests for revised invoices must be submitted within 14 days of the original transaction date.
5. Failed and Declined Payments
If a payment is declined or fails to process, you will be notified promptly. You are responsible for resolving any issues with your payment provider and resubmitting payment within the timeframe communicated by Cassinix. Persistent non-payment may result in cancellation of your order or service engagement.
6. Refunds and Cancellations
6.1 Eligibility
Refund eligibility is determined by the nature of the service purchased and the stage of delivery at the time of the cancellation request. Services that have been fully delivered are generally non-refundable. Partially delivered services may be eligible for a pro-rated refund at the sole discretion of Cassinix.
6.2 Requesting a Refund
All refund requests must be submitted in writing to info@cassinix.online within 7 days of the relevant transaction or delivery event. Requests submitted after this period will not be considered. Cassinix will review each request individually and respond within 10 business days.
6.3 Processing Time
Approved refunds will be returned to the original payment method used at the time of purchase. Processing times vary depending on your payment provider and may take between 5 and 14 business days to appear in your account.
7. Chargebacks and Disputes
If you believe a charge is incorrect or unauthorised, you are encouraged to contact Cassinix directly at info@cassinix.online before initiating a chargeback with your bank or card provider. Cassinix will make reasonable efforts to resolve billing disputes promptly and in good faith.
Initiating a chargeback without prior communication may result in suspension of your access to services while the dispute is under review. Fraudulent chargeback claims may be referred to relevant authorities.
8. Late Payments
Where payment is not received by the agreed due date, Cassinix reserves the right to suspend or withhold service delivery until the account is brought into good standing. Persistent late payment may result in termination of the service agreement without further obligation on the part of Cassinix.
9. Price Changes
Cassinix reserves the right to revise service pricing at any time. Price changes will not affect orders or agreements that have already been confirmed and paid. Clients with ongoing arrangements will be notified of any pricing changes with reasonable advance notice before they take effect.
10. Security of Payment Information
Cassinix does not store your full card details on its servers. All payment data is handled by certified third-party payment processors that comply with applicable data security standards. By submitting payment information, you consent to its processing by these providers in accordance with their respective privacy and security policies.
11. Modifications to These Terms
Cassinix may update these Payment Terms from time to time. The revised version will be published on this page with an updated date. Continued use of our services following any such update constitutes your acceptance of the revised terms. We recommend reviewing this page periodically.
12. Contact
For any questions, concerns, or disputes relating to payments, please contact us through the following:
| Channel | Details |
|---|---|
| info@cassinix.online | |
| Phone | +61 2 6584 9065 |
| Address | 9/155 Horton St, Port Macquarie NSW 2444, Australia |
| Website | cassinix.online |